FAQ & Site Info

Our Guarantee : 1. Exchange: Within 7 days you can exchange a new one after we authorized. 2. Return: Within 7 days you can return your order in original condition after we authorized. 3. Refund: If you are not satisfied with our items you can contact our service to get compensation due to quality problem. Reasons accepted for problematic items : ● Defective products with prominent quality problems ● Wrongly-arranged products: Products are different in sizes, colors and styles from what you ordered Reasons NOT accepted for problematic items : ● We do not accept subjective reasons for returns ( Not good looking / changing mind / do not like the color / color difference / fabric not high-quality enough / not comfortable to wear / not as pretty as expected / too transparent ...) ● Damage caused by your personal careless. ● Products that are unpacked, washed and worn; How we deal with items reported to be problematic : First of all, we DO NOT suggest returns because for most cases, the returning shipping costs are much higher than the items themselves. However, it's true that we accept returning. And we will handle all the necessary shipping fees (from us back to you). But we will not be responsible for the returning shipping fee (from you to us). ● The first step in the process is You should report the problems in 3 days after receive the products. ● Returning must be in 7 days after receive the products and must be in original condition when return to us. ● We are not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail. ● When the returned package arrives at our provided place, we will examine the item, identify the problem, we will ship the correct items back to you at no extra cost. ● If we discover nothing wrong with returned items, we will promptly ship them back to you. In these cases, you will be responsible for the shipping fees in both directions. ● We reserve the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, womenthings decision will be final. ● Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. The following information is required when you reflect the problem : * Order number * The exactly item' s SKU * Image of defective beads. If you have any question regarding return policy, please feel free to contact us

womenthings ship from Asia. We do worldwide free shipping on standard shipping method. We can only list a limited amount of countries. We can not give you an approximate delivery time to other countries, where has more uncertainties during the delivery. Please understand.

We sure do! We do worldwide free shipping on standard shipping method.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

We don't add taxes, VAT, or other hidden charges. You pay what you see on the checkout page, i.e. goods subtotal + shipping cost. However, in most countries in the world you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes. The rules are different in every country. In any one country the rules are often applied differently in different places, and sometimes rather randomly. Therefore anything you buy from us is going to be imported as far as your country's customs are concerned. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country. As such we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order. If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from US or Asia. Unfortunately we can't calculate this for you and there is no way to pre-pay it. Please make sure you are aware of the possibility of having to pay taxes when receiving the goods. If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please understand. Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), we are more than happy to follow your instructions regarding labeling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

If you are not satisfying about the product received from us, please contact our customer service as soon as possible. To maintain your own interests, we don't accept the returning of the goods you are not satisfied about without a Return Authorization. We are neither responsible for the refund nor taking over your dispute on the product if you return the goods without the Return Authorization even cause the missing of the package during the return. For quality problem shall refer to product blemish such as holes or serious discolored and craze on the product. It does not include any color, size aberration and material differential from the buyer's imagination. Also you can' t mark them as bad quality problem if you find the products are not beautiful enough.